Customer Service Skills

How you treat your customers can make the difference between a loyal returning customer who will, through conversations and story-telling, become an ambassador for your organization and a lost opportunity or negative influence for your company, somebody more likely to use your competitor’s services in the future. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or simply losing customers as your service continues to let people down.

What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service skills. A strong company will already have great customer relationships. But a smart company will always be asking “What is good customer service?” Your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive.

Here are a few customer service tips for identifying ways to better serve customers.

Strengthen your customer service skills

it’s important to make sure that your customer service team has the right skills for your managing customers’ needs.

  • Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.
  • Adaptability. Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good customer service is a continuous learning process.

big business

I could not believe my eyes. With the economy spiraling downward, now is the worst possible time to neglect business planning. People do it because they lose track of the fundamentals. Make sure you research the business you’re pitching to, so when you get the opportunity to speak to a buyer you can be clear why your offer will appeal to them. Be concise and demonstrate how your product or service can help them.

Big Business is small business software for inventory and accounting. It automates sales and purchasing, integrates shipping and credit card processing, tracks multiple warehouses and currencies, and streamlines operations and bookkeeping.

It’s a big deal. It’s hard to do

The number one biggest lie in business planning is that a business plan isn’t a business plan unless it’s a complex document containing a full list of components–from the executive summary, company description and management team all the way to detailed financial projections and thorough market and industry research. A business plan doesn’t have to be all of that. A business plan should be only as big as you need to run your business. Only if you need a document called a business plan to show to a banker or investor do you need to make it the full thing.

Planning starts with a plan, but then continues with plan review, tracking and follow-up, which makes it management. And you can have planning without market research or industry analysis, just by focusing on what your strategy is and what the specifics are that you need to do.

Business plans are for startups.


In some cultures, bargaining is the norm. A buyer or seller makes an offer, and the other party either accepts or counters the offer. The two negotiate until they strike a deal or one party walks away.

How do you determine your own salary?

Owning a business is about following your entrepreneurial dream but even so, you still need to earn a living. And, if you were previously employed, it’s unlikely you launched your business to make less money than you did at your last job.

When you’re negotiating your salary with an employer, do you know what you’re doing? Do you have any idea of what you’re truly worth? How Do I Find Out My Worth?To be a good salary negotiator, you must know what a good deal looks like. First, research your fair market value.

Assess your value

Sizing up your own duties will put you in a better position to determine the value you bring to your enterprise. How do your qualifications and experience fit the nature, extent, and scope of your job’s function? How much would need to pay a salaried employee to handle all of your responsibilities or how much would you make if you worked in a similar business as a partner?

Don’t sell yourself short

it’s important to pay yourself a salary large enough to ensure that you’re not always stressed out because you’re unable to meet your personal financial obligations. If you use your hourly commitment to determine your salary, it should reflect the the overtime and extra hours you put in and if, for a period, you choose not to take a salary, you should mark it as a debt your business owes.

Salary as a percentage of profits or revenue

Whether you own a Cold Stone Creamery franchise or the family restaurant, it’s all about the customer. The only way that your business is going to fly is if you find a way to entice consumers to come your way. Once you catch them, you’ve got to keep them coming back. You need to figure out how to dangle a carrot that they can’t resist. Do your job well enough and word of mouth will bring more business your way. Figure out what your customers want and dish it out.

Give Them Top Notch Service
Your customers want to be pampered. They want to feel like they are the most important thing in the world to you. Greet them with a smile and a kind word. Accommodate them in every way possible. Offer personal assistance and help them to meet their needs. Listen attentively and don’t ignore them. When you treat each customer as someone of great value, you’ll find that your efforts will pay off. You’ll see familiar names and faces coming back to you again and again. When they bring more people with them, you’ve done your job well.

Use Technology to Your Advantage
You can’t ignore the power of the Internet. Tap into its potential for yourself. Establish an online presence through a website. If you don’t have a website, you need to get in touch with a talented team of web designers to build a site that embodies the spirit of your business. You want to ensure that you capture web traffic and rank high on search listings. Everyone is going mobile. Make your business accessible to consumers on the go and you’ll see more people knocking at the door. Expand your reach and watch your business grow.

The Australian dollar fell as low as 82.15 US cents overnight, its lowest point since June 2010, after RBA head Glenn Stevens said the currency needed to get down to 75 US cents. US oil prices have tumbled below $US60 a barrel for the first time since July 2009. At 0648 Monday AEDT, West Texas Intermediate crude for January delivery, the US benchmark, was down $US2.11 at $US58.08 a barrel. Brent crude for January has fallen $US1.78 to $US61.44 a barrel.

Australian Financial Review had told probably 85 US cents was better than 95 and if I had to pick a figure now, I would say probably 75 is better than 85. In local economic news on Thursday, the Australian Bureau of Statistics releases November labour force data while the Housing Industry Association’s housing scorecard for December is also due out. In Australia, the market on Wednesday closed lower, thanks to a slump in consumer sentiment and fears commodity prices will continue to tumble.

THE Australian market looks set to open lower following Wall Street’s fall of more than one per cent amid an energy stock sell-off after OPEC cut its forecast on 2015 demand for oil. While the headline trade balance appeared positive, the details were weak. Both exports and imports seriously undershot expectations. Chinese trade data showed exports increased in November by less than expected, while imports unexpectedly dropped, pushing the trade surplus to a record $US54.47 billion.

Australian shares had another poor day, with the free-falling oil price weighing heavily on investor sentiment, but the local market staged a comeback in the afternoon. Cash rate cuts would still have a stimulatory effect on the economy but said he believed interest rate stability was supporting confidence. For Australians it’s not so bad – most of the time – to be so far away, so overlooked, as seemingly insignificant as to almost never factor in major international news.

Lately, newspapers around the world were struck with a very amazing events where the passengers were working together to push the aircraft-a ride that freeze in Russia. An unusual situation occurred in Igarka Airport when the temperature outdoors reaches-50 ° C and makes an aircraft type Tupolev Tu-134 halted suddenly in the middle of the runway while landing. This is due to that used when the land solidifies, so the plane could not move towards the aircraft parking space should be.

This news also provides a business opportunity that was heartening to enough. With this many reviews blog that contains the news so that the blog gets good traffic and it will make money. A blog (short for web blog) is a container in a virtual world contains writings and pictures, a result of the views and experience of the author of the blog (blogger). Whether it’s a political view, view of life, even his view in assessing a food. Over time, many who make this blog as a means of introducing himself, selling products or curriculum vitae himself, which makes others know about his craft.

Here are a few to watch out for:

1. Characteristic

There are countless blogs that are present in the virtual world. You can simply type in a keyword on Google, the blog from so many, so that your blog be known, surely must have characteristic. This characteristic that will differentiate your blog from other blogs. The results when writing in his blog, readers favored the Publisher any glance at it. And the journey on her blog became a book many times reprinted.

2. Believe in yourself

Confident with what you write on the blog, will make sure people are reading, that you are indeed people who are experts in that field. Create short tips to make people find it helpful, when reading your blog.

One of the best promotional media choices today is social media. Call it Facebook, Twitter, Google, Youtube, Instagram Plus, LinkedIn, Pinterest, Path, etc. We are inundated with so many various platforms with their respective functions. Those who struggled with the business world, you should definitely do the preparation to market your business.
Companies ranging from large to small, capitalize on social media. They were aware of the role of social media that can help accelerates the process of brand awareness to impact also on sale.

3 the principle of early before you actually market your product/service in social media

1. Content is King
Content is King. What is content? Content is the “content” of what you want to serve. If you want to introduce a product/service, then how do you submit it, the words are selected, to picture what is used, that is the content. Then the question is how do I determine a good content?

If you are a business owner and would like to make Your brand/brand known for tens of thousands of people within 3 months, then you should focus on the introduction of products by selecting the channel, e.g., use Facebook & Instagram to market a video that illustrates just how good your products are. Make an interesting story, with the preferred concept; for example, humor, love, the struggles of life.

2. Design is Your WOW Factor
If you want to have a good branding through social media, take advantage of the power of pictures! People tend to be “turned” to an outstanding image. Select the picture interesting (funny, famous, cute), put the words funny and Your brand name with large white letters stand out, save, share it!

While some have more responsibilities than others, it is still amazing to see how some people are able to get more out of their days than others. How some people are able to get more out of their days than others. How does this happen when we are all so busy? It can be difficult to figure out how to be successful and how to make the most of the time that you have. Here are some tips for success :

The Great Ones Sweat the Small Stuff

However, if you talk to truly successful people, you will find that they do in fact sweat the small stuff. In fact many of the truly great successful individuals pay a great deal of attention to the small things. Remember that your smallest habits impact your future each and every day. Most successes and failures in life are actually the result of small errors in judgment over time, not large mistakes.


This is one of the best ways to increase your effectiveness to help promote growth not only in your personal life but your professional life as well. Determine how important each task is to determine which things need to get done first. Prioritizing your schedule is a great way to make sure your daily activities will help you work towards your long term goals.

Know the Difference Between Being Efficient and Effective

There is a difference between being efficient and effective. How you can be effective with your actions and get the most out of the actions you do complete. How you can be efficient with your time and get the most out of the time that you put in. Focusing on doing things that make you effective in a manner that is efficient is one of the best ways to find success.

Marketing is getting the right product or service in the right quantity, to the right place, at the right time and making a profit in the process. Business marketing is the practice of individuals or organizations; they are doing promoting and selling products and/or services to the client. Like business-to-consumer (B2C) marketing, business-to-business (B2B) marketing, relies on product, price, placement, and promotion to competitively position the product offerings, promote the brand, and efficiently use company resources.

Marketing is about identifying and understanding your customer and giving them what they want. It’s not just about advertising and promoting your business. Business marketers use different channels to reach their target audiences. Effective marketing is a result of examining every aspect of your business and how it affects the consumer’s end experience.

A successful business operator understands what they are offering the customer and how it differs from their competitors. What are you offering your customers? A good marketing plan will also provide with clear objectives so you can benchmark your achievements and measure the success of your marketing endeavors.

Day to day operation of your business have a flow-on effect on the customer’s experience, even if it’s simply ensuring that orders are effectively managed. Think about the following aspects of business operation: systems, quality control, planning, review, continuous improvement, and documentation and feedback channels.

Seeing the success of those really fun, but do you also know how to become a successful businessman? From the stories of their lives we will understand that raising a business that cannot be done overnight. Their journey to success through the process definitely colored by the challenges and failure. But they were able to get up again and again.

Entrepreneurial spirit may be difficult to explain in detail, but the spirit of entrepreneurship has some special features. The entrepreneurial spirit is often associated with the business world and are not always attached to a successful businessman.

8 ways to improve the entrepreneurial spirit:

1. uniqueness
The spirit of entrepreneurship is characterized by the ability to generate unique ideas, original, and intelligent. With intelligence and entrepreneurial spirit will have to find opportunities in every opportunity. example: Steve Jobs. In addition to creating a sophisticated Apple IPOD, it is also carrying out a modern marketing by leveraging communication technology so that its products are quickly absorbed by the market.

2. Creativity
People should have the creativity and create opportunities and unique products as well as full benefits. Creative because they actively learn and adopt new techniques to create progress.

3. Courage at risk
People who have an entrepreneurial spirit has tremendous courage in the face of risk. The risks they face are high because the approaches they did according to the rapid change. Although brave face risk, they are adept at taking into account the risks and are not sloppy.

4. Security business
A businessman who has the entrepreneurial spirit is very skilled at seeing a niche business that can generates profits with minimal risk. Their courage in stepping always balanced with the expertise they need to meet the challenges and increased confidence.

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